One customer, from first email to paid invoice

Chapters

1. 0:00One platform
2. 0:05Contact Center — the shared inbox
3. 0:12Contact Center — replying to a customer
4. 0:39Contact Center — routing the conversation
5. 0:45Contact Center — composing a new email
6. 1:11CRM — creating an account
7. 1:36CRM — adding the contact
8. 2:03CRM — opening the opportunity
9. 2:28CRM — scheduling the follow-up
10. 2:50Quotation — building a priced quote
11. 3:11Quotation — adding flights and hotel
12. 3:49Quotation — searching and tracking status
13. 3:58Quotation — sending it to the customer
14. 4:07Travel — searching and booking a flight
15. 4:30Travel — completing the booking
16. 4:55Finance — invoice from the accepted quote
17. 5:35Finance — recording a payment
18. 5:53Finance — receivables and balances
19. 6:05CRM — closing the deal
20. 6:20Marketing — building an audience
21. 6:49Marketing — scheduling an email campaign
22. 7:18Marketing — the same campaign on WhatsApp
23. 7:34Support — the shared contact book
24. 7:41Tools — writing a knowledge base article
25. 8:09Tools — reports
26. 8:19Tools — connecting channels
27. 8:26Tools — plan and billing