Terms of Service

Last updated: 26 August 2026 · Early-access terms

1. The service

Hettos provides a software platform for managing customer conversations across connected channels (email, WhatsApp, Instagram, Facebook Messenger, live chat) with related CRM, quotation and reporting tools. By creating a workspace or using the service you agree to these terms on behalf of your company.

2. Early access

The service is currently offered as an early-access programme. Features may change, and availability is not guaranteed. We will give reasonable notice before introducing paid plans; nothing is charged without your explicit sign-up to a paid subscription.

3. Your responsibilities

• Keep account credentials confidential and accurate.
• Only connect channels and mailboxes you are authorised to connect, and use them in accordance with the connected platforms’ own terms (including Meta’s business messaging policies and applicable anti-spam law).
• You are responsible for the content your team sends and for having a lawful basis to process your end customers’ data in the workspace.
• No unlawful, abusive or bulk unsolicited messaging through the service.

4. Your data

Your workspace data remains yours. We process it only to provide the service, as described in the Privacy Policy. You can export your data, and request deletion when your workspace closes.

5. Acceptable use and suspension

We may suspend a workspace that breaches these terms, threatens the security or integrity of the platform, or causes a connected platform to restrict our access. We will tell you why and work with you to restore service where possible.

6. Availability and support

We aim for high availability but the service is provided “as is” during early access, without warranties. Support is available at support@hettos.io.

7. Liability

To the maximum extent permitted by law, Hettos is not liable for indirect or consequential losses. Our total liability for claims relating to the service is limited to the amounts you paid for it in the twelve months before the claim (or USD 100 during free early access).

8. Changes

We may update these terms; the date above changes when we do, and material changes are announced to workspace administrators. Continued use after a change constitutes acceptance.

Contact

Hettos — support@hettos.io