Base plan · $39/agent/month
One contact center for every customer conversation
Hettos Contact Center is a help desk ticketing system that unifies email, WhatsApp Business, Instagram, Facebook Messenger and website live chat in a single inbox — every message becomes a ticket, threaded per customer and routed to the right team automatically.
A ticketing system your team actually keeps up with
Round-robin and load-balanced assignment, team queues, priorities, snooze and reminders, internal notes and @mentions. SLA timers pause while you wait on the customer, and escalations alert supervisors before deadlines slip.
Automation that answers at 2am
Business-hours auto-replies per channel, assignment rules, auto-close for silent tickets, and canned responses. Every automated action is logged on the ticket timeline.
Measure what customers feel
Automatic CSAT surveys on the channel the customer already uses — a tap on WhatsApp, a click in email — plus reports for response times, resolution, agent performance and channel volume.