Everything Hettos does
Contact Center is the base every workspace runs on. The rest are modules you switch on when your business needs them — each one built into the same records, not bolted on beside them.
Contact Center
Every customer conversation in one inbox — email, WhatsApp, Instagram, Messenger and live chat.
An email thread and a WhatsApp conversation from the same person are one history, not two tickets nobody connects.
Assignment rules, round-robin with availability, priority tiers and group inboxes — so nothing sits unowned.
The resolution clock stops while you are waiting on the customer and resumes when they reply, so your targets measure your work.
Business-hours auto-replies, escalations, reminders and follow-ups configured in plain language.
CSAT surveys on the channel the customer used — a tap in WhatsApp, a click in email.
Volume by channel, first response and resolution times, agent workload, and a funnel from request to sale.
Modules you can add
CRM
Contacts, accounts, leads and opportunities beside your conversations.
- · Pipelines & kanban
- · Accounts & contacts
- · Sales analytics
Marketing
Campaigns, templates, lists and customer journeys.
- · Email & WhatsApp campaigns
- · Journeys & automation
- · Audience lists
Quotation
Build, send and track quotations customers accept online.
- · Quote builder & templates
- · Online accept / e-sign
- · Approvals
Travel
Search & book, ticketing, visa and operations.
- · Bookings & itineraries
- · Ticketing queues
- · Suppliers & operations
Finance
Receivables, payables, treasury and accounting.
- · Invoices & receipts
- · Supplier bills
- · Ledger & reports
Voice (CTI)
Your phone system inside the helpdesk — calls pop the customer on screen.
- · Screen pop on incoming calls
- · Answer, hold & hang up in-app
- · Click-to-call & call logging
Try the whole thing for 14 days
Every module you select is included in the trial, free and without a credit card.